Refund policy

Every print is made to order just for you, so I can't accept returns or exchanges if you change your mind.

If your print arrives damaged or with a printing fault, I'll replace it free of charge. Please email sales@johnniemac.photo within 30 days of delivery with your order number and photos of the print and the outside of the box, and I'll arrange a replacement. If a replacement isn't possible, you'll get a full refund.

If your order hasn't arrived within 30 days of the estimated delivery date, let me know and I'll send a replacement.

Please note: screens and prints show colour slightly differently, so small differences in colour or brightness between the photo on your screen and the printed piece aren't considered a fault.

Wrong address: please check your shipping address at checkout. Orders returned because of an incorrect address or refused delivery can be re-sent at your cost.